Support

Sparctech / Radware offers technical support for all of its products through the Certainty Support Program.

Each level of the Certainty Support Program consists of four elements - phone support, software updates, hardware maintenance and on-site support, combined into a single support package.

Each level of the program-bundles adds incremental value to the support package and support is on a per unit basis.

Note 1: The Security Update Service is available to Radware Customers with Certainty Level 2 Support and higher. The Security Update Service is independent and incremental to all Certainty Support for all products.

Note 2: The Standard Hardware Warranty is extended beyond the initial term for all units covered
under the program.

Note 3:The Standard Hardware Warranty is extended beyond the initial term and upgraded to
provide next business day unit replacement for all units covered under the program. Availability is
location dependent - please refer to the Global Availability Table.

Note 4:Availability is location dependent - please refer to the Global Availability Table.

Note 5: Requires the purchase of at least 4 similar units with Certainty Level 5. Similar units are
the same product with a common hardware configuration (platform & port configuration). FireProof
and LinkProof can be considered a common product. For countries where CL3 is not available (see
Global Availability Table), Unit Replacement is provided, but on-site delivery is within 5 business
days. CertainT 100 units are not eligible for the Spare Unit On-Site Option.